{"id":2755,"date":"2014-10-18T08:58:33","date_gmt":"2014-10-18T08:58:33","guid":{"rendered":"http:\/\/www.pmpazure.co.uk\/blog\/?p=2755"},"modified":"2015-10-01T22:10:24","modified_gmt":"2015-10-01T22:10:24","slug":"how-to-increase-occupancy-maximise-your-rental-income","status":"publish","type":"post","link":"https:\/\/www.promotemyplace.com\/blog\/how-to-increase-occupancy-maximise-your-rental-income","title":{"rendered":"How to Increase Occupancy &#038; Maximise Your Rental Income"},"content":{"rendered":"<p>Let\u2019s start with a question &#8211; what\u2019s your biggest objective as a holiday let owner?<\/p>\n<p>Happy guests? Positive feedback? Additional income?<\/p>\n<p>Whilst all of these are important, we\u2019re guessing your biggest objective is to achieve high occupancy rates year-round to maximise your rental income.<\/p>\n<p><strong>So how do you go about achieving that?<\/strong><\/p>\n<p>Unfortunately, it\u2019s not just a case of purchasing your holiday let, getting it guest-ready, creating a website, promoting it through listing websites and social media \u2026 and then bam, you\u2019re fully booked year-round.<\/p>\n<p>If only!<\/p>\n<p>But on the other hand, it\u2019s not as difficult as it may initially seem. As long as you put some processes in place &#8211; and make sure you adhere to them.<\/p>\n<p><strong>So what does \u2018maximum occupancy\u2019 really mean to you?<\/strong><\/p>\n<p>In reality the maximum occupancy that your rental can achieve is location dependant.<\/p>\n<p>What we mean, is that unless you\u2019re located in a year-round holiday destination, there are going to be times during that year when you won\u2019t have any bookings.<\/p>\n<p>At all.<\/p>\n<p>Even if you are marketing a rental in one of those beautiful year-round destinations (lucky you!), you\u2019ll inevitably encounter a low season. So again, it\u2019s unlikely you\u2019ll achieve bookings 52 weeks of the year.<\/p>\n<p>So let\u2019s exclude any low season periods from your maximum occupancy objective &#8211; if you get a booking during that time \u2026 great. But if not \u2026 you won\u2019t be disappointed.<\/p>\n<p>On average, UK-based holiday lets can expect to achieve 28 weeks per year fully booked. Again, this figure is location dependant even within the UK, but we\u2019ll go with the average for ease.<\/p>\n<p>And holiday rentals located in warmer climes get an industry average of 36 weeks per year.<\/p>\n<p><strong>How does your rental compare?<\/strong><\/p>\n<p>If you\u2019re not quite hitting those figures, don\u2019t worry, it\u2019s not out of reach.<\/p>\n<p>As long as you don\u2019t sit back and expect it to happen on its own.<\/p>\n<p>Gone are the days when all you needed was a website to be found in search engine results.\u00a0The sheer quantity of holiday rentals with competing websites makes that ambition obsolete.<\/p>\n<p><strong>So here\u2019s what you need to think about to achieve higher occupancy rates:<\/strong><\/p>\n<ol>\n<li>Efficient processes<\/li>\n<li>Guest reviews<\/li>\n<li>Guest feedback &amp; repeat business<\/li>\n<li>Dedicated website &amp; online promotion<\/li>\n<\/ol>\n<p>Now let\u2019s look at each one in more detail \u2026<\/p>\n<p><strong>1. Efficient Processes<\/strong><\/p>\n<p>As soon as you receive an enquiry, <a href=\"https:\/\/wrpmp-euw-wpblog.azurewebsites.net\/offline-marketing\/how-to-convert-more-enquiries-into-bookings\" target=\"_blank\">a response should go out.<\/a><\/p>\n<p>Setup automated responses thanking them for their enquiry and explaining you\u2019ll get back to them within X hours.<\/p>\n<p>Ideally the \u2018X\u2019 hours should be less than 12, if you really want that booking. Remember, they\u2019re likely to have contacted other holiday let owners too.<\/p>\n<p>Being the first to respond puts you ahead of the pack.<\/p>\n<p><strong>Do you have standard templates setup?<\/strong><\/p>\n<p>If not, why not?<\/p>\n<p>They\u2019ll make your life so much easier and help you project a more professional image.<\/p>\n<p>Create a first response template that you personalise for each enquiry.<\/p>\n<p>To include:<\/p>\n<ul>\n<li>Enquiry dates.<\/li>\n<li>Guest numbers.<\/li>\n<li>Total cost.<\/li>\n<li>Payment methods and due by dates.<\/li>\n<li>Standard information about your property \u2013 even if that information is on your website, there\u2019s no harm in reiterating it. It shows you\u2019re being open, helpful and will start to build the all-important trust-factor.<\/li>\n<li>Standard arrival information \u2013 directions from airports, nearest motorway, train stations, harbour, etc.<\/li>\n<\/ul>\n<p>Then create a booking confirmation template.<\/p>\n<p>To include:<\/p>\n<ul>\n<li>Booked dates.<\/li>\n<li>Confirmed guest numbers.<\/li>\n<li>Reiterate the total cost.<\/li>\n<li>Outline payment(s) received \/ required:\n<ul>\n<li>Deposit paid.<\/li>\n<li>Balance due date.<\/li>\n<li>Amount paid.<\/li>\n<\/ul>\n<\/li>\n<li>Reiterate the standard arrival information.<\/li>\n<li>Provide full access information \u2013 are you meeting them? Is it a managing agent? If so, who exactly? Are they to find the keys themselves \u2013 if so, where?<\/li>\n<li>Provide season-appropriate accommodation information \u2013 what comforts will be provided to ensure they have a comfortable stay?<\/li>\n<li>Provide activity ideas \u2013 give an overview of what they can see and do nearby with website links if possible.<\/li>\n<\/ul>\n<p>Next create a one-week before arrival template to wish them an enjoyable stay and express your openness to receiving feedback.<\/p>\n<p>In addition, it\u2019s wise to include:<\/p>\n<ul>\n<li>Access information.<\/li>\n<li>Local emergency contact numbers.<\/li>\n<\/ul>\n<p>Finally, create a post-holiday template.<\/p>\n<p>To include:<\/p>\n<ul>\n<li>Express your hope they had an enjoyable stay.<\/li>\n<li>Request any feedback they have, both positive and negative, to help you make improvements for future guests.<\/li>\n<li>You may also wish to include a discount off their next stay.<\/li>\n<\/ul>\n<p>Getting efficient processes in place, helps ensure you cover everything and will make your business look more professional.<\/p>\n<p><strong>2. Guest Reviews<\/strong><\/p>\n<p>79% of consumers trust online reviews as much as personal recommendations*<\/p>\n<p>So you can see the significance of getting that guest feedback.<\/p>\n<p><strong>Make it easy for your guests to leave feedback.<\/strong><\/p>\n<ul>\n<li>Have a guest comments book on display inside the property.<\/li>\n<li>Make reference to it in your welcome pack.<\/li>\n<li>Offer an alternative online review mechanism on your website.<\/li>\n<li>Send a post-holiday email asking for feedback.<\/li>\n<li>Consider offering an incentive for leaving a review \u2013 discounted repeat booking, low season offer\u2026<\/li>\n<\/ul>\n<p><strong>3. Guest Feedback &amp; Repeat Business<\/strong><\/p>\n<p>It\u2019s far easier to sell a product to a person you already have a relationship with, than it is to someone you don\u2019t.<\/p>\n<p>And yes, you are selling a product.<\/p>\n<p>Many holiday rental owners tend to concentrate their efforts on new bookings.<\/p>\n<p>Yet a whopping 80% of Brits go back to the same holiday destination each year. By not thinking of past guests, you\u2019re missing out on this huge repeat business market.<\/p>\n<p><strong>Find out all there is to know about your guests.<\/strong><\/p>\n<p>How did they find you? What search term did they use? What made them choose your holiday let? How was the booking process? On arrival, what were their first impressions of the accommodation? What did they like \/ not like about their stay? Do they have any improvement suggestions?<\/p>\n<p>This may seem like a lot of questions, but without understanding the process from your guest\u2019s perspective, you don\u2019t know if there are things you could be doing to improve conversion rates; from enquiry to booking.<\/p>\n<p>And without getting honest feedback, you don\u2019t know what you should do differently to encourage those guests to return time and time again.<\/p>\n<p>When reviewing feedback, it\u2019s important to remain objective. Remember it\u2019s not a personal attack. These are just suggestions which will help you make improvements and achieve those higher occupancy rates.<\/p>\n<p><strong>Don\u2019t forget to collect email addresses.<\/strong><\/p>\n<p>This allows you to start building a database of people you can sell too.<\/p>\n<p><a href=\"https:\/\/wrpmp-euw-wpblog.azurewebsites.net\/online-marketing\/email-marketing-for-holiday-rental-owners\" target=\"_blank\">Send out regular newsletters<\/a> updating them on any suggestions you\u2019ve taken on board and implemented, improvements you\u2019ve made, and any last minute deals or early bird discounts on offer.<\/p>\n<p><strong>4. Dedicated Website &amp; Online Promotion<\/strong><\/p>\n<p>Why?<\/p>\n<p>To have complete control of all marketing opportunities.<\/p>\n<p>Want to showcase 50 photos? Add videos? Link to relevant external sites for added value?<\/p>\n<p>Track visitors? Run promotional campaigns? Build a database of guests?<\/p>\n<p>Without a website you can\u2019t do any of this.<\/p>\n<ul>\n<li><strong>Be the one-stop shop for potential guests:<\/strong> Use your website to link out to relevant websites to save your website visitors time trying to find out all the information themselves.<\/li>\n<li><strong>Have greater flexibility<\/strong>: Take advantage of the opportunity to run promotional campaigns via Google Adwords or Social Media advertising targeting your ideal market, with a link that directs straight back to your website.<\/li>\n<li><strong>Get more knowledge:<\/strong> Use Google Analytics to monitor where your website visitors are coming from, through which method \u2013 social media, email marketing, organic searches, where they exit your website, and much more. Use this information to make changes to your website to ensure they stay to make an enquiry.<\/li>\n<li><strong>Increase promotional opportunities:<\/strong> Add your website URL to the signature of your email and any groups or forums you\u2019re part of. Add a blog to share interesting information online and build an audience.<\/li>\n<\/ul>\n<p>By setting up each of these processes, you will \u2026<\/p>\n<ul>\n<li>Project a more professional image and streamline responses<\/li>\n<li>Be proactive about collecting guest feedback<\/li>\n<li>Encourage feedback and repeat business<\/li>\n<li>Be able to better promote your holiday let online<\/li>\n<\/ul>\n<p>All of which will help to Increase your occupancy rates.<\/p>\n<p>* <a href=\"http:\/\/searchengineland.com\/2013-study-79-of-consumers-trust-online-reviews-as-much-as-personal-recommendations-164565\" target=\"_blank\">BrightLocal<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let\u2019s start with a question &#8211; what\u2019s your biggest objective as a holiday let owner? Happy guests? Positive feedback? Additional income? Whilst all of these are important, we\u2019re guessing your biggest objective is to achieve high occupancy rates year-round to maximise your rental income. So how do you go about achieving that? Unfortunately, it\u2019s not&nbsp;<a class=\"more-link\" href=\"https:\/\/www.promotemyplace.com\/blog\/how-to-increase-occupancy-maximise-your-rental-income\" rel=\"nofollow\">[Continue reading &hellip;]<\/a><\/p>\n","protected":false},"author":2,"featured_media":3341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[26],"tags":[],"_links":{"self":[{"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/posts\/2755"}],"collection":[{"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/comments?post=2755"}],"version-history":[{"count":0,"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/posts\/2755\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/media\/3341"}],"wp:attachment":[{"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/media?parent=2755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/categories?post=2755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.promotemyplace.com\/blog\/wp-json\/wp\/v2\/tags?post=2755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}